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Q & A

• How much do I need to pay upfront?
  • We require a £20 initial payment on fitting of the appliance. (this is not a refundable bond, it is just a first payment)
• Are they new machines?
  • No, they are quality reconditioned machines.
• Will you take my old machine away?
  • Yes, we will take your old machine away and recycle it. If your machine is one we can use ourselves we can take it in place of your initial payment.
• How do I pay my rental?
  • You can pay via Bank Standing Order, Paypal or Doorstep Collection.
• Is there a minimum rental period?
  • No, however you need to bear in mind that the initial £20 first payment is non-refundable. To be honest, we can't be bothered to fit a machine for just a few weeks, so if that is what you need we would rather you went elsewhere. However we do understand that circumstances do change and recognise this is sometimes unavoidable.
• Do I need to provide ID?
  • Yes, a utility bill with your name and address on and preferably a document with your social security number on. (not necessary if we already know you).
• Can I order a silver machine?
  • We will do our best to get you what you want, however there is a limited supply of machines so it may not be possible to get what you want right away.
• What if my machine breaks down?
  • Just contact us as soon as posible. We will do our best to get you up and running again the same day. However we do not work weekends or bank holidays.
• Could you repaire my washing machine for me?
  • No, sorry, we are very busy looking after our customers. So unfortunately we do not have time to carry our repairs for other people.
• How do I order a Washer / Tumble Dryer?
  • You need to give me a ring on 01274 649685 / 07973 971 258.

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